A selection of engagements across publishing and media — the issues we were brought in to solve, and what changed as a result.
iUniverse is the industry-leading publisher supporting self-published authors. Our project focused on identifying inefficiencies within their existing publishing production process, identifying new business opportunities and defining new key performance measures to support further business success.
OCLC is a nonprofit, membership-based computer library service and research organization dedicated to furthering access to the world's information and reducing information costs. More than 41,000 libraries in 112 countries and territories use OCLC services to locate, acquire, catalog, lend and preserve library materials.
For a major US-based Elhi and college textbook publisher, we implemented a data warehouse to improve access to critical management information and enhance analytical capabilities through easy-to-use, end-user tools supporting finance, sales, marketing and customer service.
A production process review for a Chinese-language newspaper publisher based in Hong Kong — assessing internal editorial and production workflow against best-in-class newspaper production processes, with recommendations for improvement.
For a large trade publisher, we managed the relocation of all operations from Switzerland to the U.K., reviewing and re-engineering every publishing production process and driving full adoption of electronic publishing technologies.
A strategic information technology review for a major international advertising agency, documenting top management's expectations for the IT function and the gaps between current capability and business objectives.
A workflow analysis project to document current processes and present performance-improvement opportunities to management. We reviewed and evaluated existing agency processes, identified areas for improvement, and delivered a procedures manual covering workflow, informational flow, procedural interfaces, job responsibilities and management reporting controls.